Talk to Karmo support.

Copy the link to the individual public Instagram or TikTok video. A profile, search page, private post, or livestream is not a supported source. A public video can still be unavailable to Karmo if the platform restricts retrieval.

Read the error before trying again. If it reports a Karmo service problem, switching videos will not fix it. Email us the message and support reference. If the source is unavailable, you can try another supported public video.

Do not send your Instagram or TikTok password, login cookies, or access tokens. Karmo does not need them to process supported public videos.

A new analysis costs 11 credits and includes the transcript, structure, and first script. Reading an existing transcript or structure costs no extra credits. Revising a saved script costs 1 credit. A new URL with additional rewrite instructions costs 12 credits.

Failed processing triggers a refund of reserved credits. A message saying credits were returned means the refund was confirmed. If the message says the refund could not be confirmed, contact us before retrying so we can check the credit record.

Manage your subscription in Settings in your Karmo workspace. For a billing question, include your account email and the date and amount of the charge. Never send full payment-card details.

Use the server URL https://api.trykarmo.com/mcp. Follow the ChatGPT connection guide or Claude connection guide, then sign in to the Karmo account with your active plan and completed content profile.

If the tools are missing, enable Karmo in the conversation and refresh the connection. If sign-in repeats, reconnect and check that you selected the right Karmo account.

If a saved analysis is unavailable, check that it completed and belongs to the connected account. Use the analysis ID returned by Karmo, not a support reference from a failed request.

Karmo can analyze videos, read saved transcripts and structures, and rewrite scripts. It cannot publish posts or manage your social accounts.

Sign in with your email and password, or choose Forgot password to receive a reset link. If you choose email-link sign-in, check your inbox and spam folder for the latest link. If you used Google, sign in with the same Google account. Contact us if you cannot access the account associated with your subscription.

To request account or data deletion, email [email protected] from your account email where possible. Tell us what you want deleted. We may need to verify account ownership before making changes.

Read our privacy policy for data handling and retention information, and our terms of service for account and subscription terms.